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About New gTLD Customer Service
The New gTLD Customer Service Center's mission is to provide customer service in a timely, transparent, and consistent manner.
Announcements & Updates
- 15 August 2012 | Program Maintenance Windows
- 22 July 2012 | Improvements to the Customer Service Portal
- 12 June 2012 | New gTLD Application Withdrawal and Refund Request Process
- 20 December 2011 | New gTLD Customer Service will be closed from 24 December 2011 through 2 January 2012 due to ICANN's U.S. offices closures.
- 21 November 2011 | New gTLD Customer Service Center Expands to Offer More Services
Languages Supported
New gTLD Customer Service staff will provide support in the 6 UN languages:
- English
- Spanish
- French
- Arabic
- Russian
- Mandarin Chinese
How to Access Customer Service
There are several ways that you can access customer service. You can search or browse our knowledge base which contains hundreds of articles ranging from basics on the New gTLD Program to useful reference materials for New gTLD applicants, to supplemental notes on application questions. Read the FAQs on the most commonly asked topics. Applicants may send us questions using the form at https://gtldapp.icann.org. Non-applicants may contact us at newgtld@icann.org. Note that any question submitted and answer provided may be posted publicly.
For transparency and fairness purposes, we are unable to provide support via any other channel. Questions submitted via voice, mail, fax, or any other method aside from the email form at https://gtldapp.icann.org or newgtld@icann.org will not be responded to.