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TAS Interruption - Update (2 May 2012)

Statement by Akram Atallah, COO

ICANN is in the process of notifying applicants whether they were affected by the software glitch that caused us to take the TLD Application System, or TAS, offline. As we announced earlier this week, we plan to complete this notification process on or before 8 May.

As we notify applicants, we want to share some data that gives insight into the scope of the problem and the number of applicants affected.

At the time we took the system offline, there were 1268 registered users and some 95,000 file attachments in the system. Of these, there were approximately 455 instances where a file name and the associated user name might have been viewed by another applicant. We are continuing to review system logs and packet-level traffic to confirm how many viewings actually did occur.

Our review has determined that approximately:

  • 105 applicants might have had file names and user names viewed by another applicant.
  • 50 applicants might have viewed file names and user names from one or more other applicants.

Work continues on enhancing system performance and testing the fix for the glitch.

We recognize and regret the inconvenience to applicants as they try to plan their schedules and resources in anticipation of TAS reopening. As we have previously announced, we will keep the system open for at least five business days to allow applicants to assure themselves that their applications remain as they intended.