New gTLD Application Withdrawal and Refund Request Process

Updated 20 December 2013

Requests for withdrawal may be made through Customer Portal or by contacting the New gTLD Customer Service Center (CSC) at newgtld@icann.org

Below is an overview of the withdrawal and refund process through the CSC.

Step 1: Withdrawal/Refund Request Initiation

Submit a request to the New gTLD Customer Service via the CSC portal at https://myicann.secure.force.com/. Requests must:

  1. Be submitted from the primary contact's email address
  2. Provide the application ID

Step 2: Withdrawal/Refund Request Form

ICANN reviews and verifies the request. Applicants will be required to complete and sign a New gTLD Application Withdrawal/Refund Request Form.

Step 3: Withdrawal/Refund Process

Refunds will only be issued to the organization that submitted the original payment. All refunds are to be paid by wire transfer. Any bank transfer or transaction fees incurred by ICANN will be deducted from the refund amount.

This entire process may take between 2-4 weeks to complete.