New gTLD Application Withdrawal and Refund Request Process
Requests for withdrawal may be made through TAS by following TAS withdraw application steps, or by contacting the New gTLD Customer Service Center (CSC).
Below is an overview of the withdrawal and refund process through the CSC.
Step 1: Withdrawal/Refund Request Initiation
Submit a request to the New gTLD Customer Service via the CSC portal at https://myicann.secure.force.com/. Requests must:
- Be submitted from the primary contact's email address
- Provide the application ID
Step 2: Withdrawal/Refund Request Form
ICANN reviews and verifies the request. Applicants will be required to complete and sign a New gTLD Application Withdrawal/Refund Request Form.
Step 3: Withdrawal/Refund Process
Refunds will only be issued to the organization that submitted the original payment. All refunds are to be paid by wire transfer. Any bank transfer or transaction fees incurred by ICANN will be deducted from the refund amount.
This entire process may take between 2-4 weeks to complete.